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Your Privacy Matters at meong win

When you open an account with us, your personal information and payment details are secured with industry-standard encryption.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedYour account, your control
Explore the Lobby Read FAQ
meong win Your Privacy Matters at meong win
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your account details, or need to request access to your information, our support team is ready to help. We respond to privacy requests within five business days and guide you through every step of the process.

Team online

Live Chat

Open the chat widget in the bottom right of the lobby during play. Our team responds Monday to Sunday, 09:00 to 23:00 Jakarta time, and answers privacy questions the same day.

Email Support

Send a privacy request to [email protected] with your account email and a clear description of what you need. We'll confirm receipt within one hour and provide a detailed response within five days.

Account Settings

Log into your account, tap the menu icon, select Account > Privacy & Security to view your stored data, update contact details and manage cookie preferences directly from your dashboard.

DATA SECURITY INSIDE

How We Safeguard Your Account

Every deposit and withdrawal moves through encrypted channels. When you log in from a new device, we verify your identity before granting access. Account balances and transaction history live on secured servers.

Encryption Standard

All data transmitted between your device and our platform uses TLS 1.2+ encryption, the same technology banks use. Payment details stay encrypted at rest and are never logged in plain text.

Password & Login Security

Your password must be at least eight characters with a mix of uppercase, lowercase, numbers and symbols. Enable two-factor authentication in Account Settings to require a code from your phone before login.

Payment Method Isolation

DANA, OVO, GoPay and QRIS credentials never touch our servers directly. Deposits route through secure payment gateways; your bank details remain with your provider, not stored on our platform.

Data Retention Policy

We keep active account data for the life of your account. After account closure, we retain records required by local law for seven years, then securely delete them unless a regulatory hold applies.

Cookies & Tracking

Cookies on meong win last for one session unless you check 'Remember Me'. They track your lobby position, language choice and bet history only within the platform—not across other websites.

Data Request & Deletion

Contact [email protected] to request a full copy of your personal data or to delete your account. We provide data exports in plain text format within five business days where local law permits.

Frequently Asked About Your Data

When you close your account, we retain it for the period required by local law—typically seven years for regulatory compliance. You can request permanent deletion after the retention period ends. Transaction and deposit records are archived securely and never shared with third parties.

No. We do not sell, rent or share your personal information with external marketing companies or affiliate networks. We share data only with payment processors to verify deposits via DANA, OVO, GoPay and QRIS, and with law enforcement if required by court order.

Log into your account, go to Account > Payment Methods and update your DANA, OVO, GoPay or QRIS details directly. If you need to change the account holder name, contact support; we'll verify your identity before updating your profile.

No. Our cookies operate only within meong win and expire when you close your browser or after 30 days if you enable 'Remember Me'. We do not set tracking cookies that follow you to other websites or share cookie data with third-party analytics services.

We collect your full name, email, phone number, date of birth and a copy of your ID to verify you meet eligibility requirements where local law permits. We also ask for your registered payment account details to match your DANA, OVO, GoPay or QRIS profile for withdrawal verification.

Email [email protected] with 'Data Access Request' in the subject line. We acknowledge receipt within one hour and provide a complete export of your account data, payment history and gameplay logs within five business days in a standard file format.

Yes. Withdrawal records are encrypted and stored separately from payment credentials. When you request a withdrawal to your DANA, OVO, GoPay or QRIS account, we verify the destination matches your registered profile before processing. Transaction history is logged for your protection and audit purposes.

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